- SHIPPING // RETURNS -
Most orders will be shipped the following day with the exclusion of custom products (indicated in the products page). If your order is placed after 1.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday. The exceptions to this are items which that are -made to order such as our leather initial patches. Please allow up to 2 weeks for delivery as these are made to order items & non returnable.
Deliveries are fulfilled by Royal Mail under tracked shipping for both UK, EU & International shipping. Our shipping rates are charged at a flat rate depending on your country which is calculated at the checkout.
If you would like clarification on shipping prices or times please contact us at firstname.lastname@example.org
3-5 day delivery using Royal Mail 1st class tracked & signed for (for orders under 2kg in weight) is £5.95 .
Delivery charges are calculated at the checkout stage based on the estimated size and weight of your items & your specific region.
Please note that as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
At the VCC® Webstore accept payment in British Pounds Sterling only.
If you are unhappy with our products in any way, they can be returned or exchanged provided they are in saleable condition.
If you would like to return an item first email us directly at email@example.com.
If you wish to return your item and receive a full refund, the item in question needs to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately.
Please note that all returned items will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at VCC® LONDON Ltd take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed satisfactory subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
In case we cannot offer you a replacement, you will be refunded in full minus any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EC).
For your protection, please be sure to return your products via recorded or registered post.
We will only accept returns provided that the goods in question are returned by you and received by us in the same condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.